EPM SUPPORT SERVICES

Dedicated Expert Help When You Need It

Within 24 to 48 hours, you can have a dedicated TopDown EPM Solutions Administrator working with your company loading data, running calculations, updating hierarchies, creating reports and otherwise maintaining and if necessary improving the system. Whether you need support for your Oracle Hyperion solution for four weeks, four months, or more, TopDown's Solutions Administrators are able to transition seamlessly into the role of managing and supporting your Hyperion applications. No training required.

EPM SUPPORT SERVICES

SITUATIONS WHEN AN SOLUTIONS ADMINISTRATOR CAN PROVIDE DEDICATED EXPERT HELP

Staffing Changes
Staffing Changes
Your Hyperion administrator resigns or goes on family or medical leave just weeks before annual reports are due
Training Needed
Training Needed
The staff administrator lacks the finance or technical savvy to handle the job or is otherwise not able to produce adequately
Implementations and Upgrades
Implementations and Upgrades
Unburden administrative staff so they can support an implementation or version upgrade
Company Reorganization
Company Reorganization
Company experiences a reorganization, such as a merger or bankruptcy, triggering a need for additional EPM administration tasks
Long Term Support
Long Term Support
Let our team provide permanent support and management that extends beyond the standard Hyperion Administration

DEDICATED EXPERT HELP FROM A TOPDOWN EPM SOLUTIONS ADMINISTRATOR

System Admin
System Administration - Data load and validation, metadata maintenance, update and run calculations and consolidations, manage security, (re)start Hyperion services, inform on patch and version releases, and execute backup, failover, and recovery procedures.
Reporting & Analytics
Reporting & Analytics - Create and maintain Smart View sheets, application web forms, and Excel-based ad hoc reports; create and maintain individual reports and report repository in Hyperion Reports.
Service Desk and Support
Service Desk & Support - Troubleshoot end user configuration and application issues, assist data reconciliation and investigations, escalate software defects to Oracle.
Documentation & Transition
Documentation & Transition - Document existing system administration, service desk, and reporting procedures; document service desk issues and associated resolutions; transition system knowledge to new or replacement support staff.

THE RIGHT MIX OF BUSINESS, FINANCE, AND TECHNICAL EXPERIENCE

TopDown’s EPM Solutions Administrators are some of the top Hyperion system administrators in the field: they know the applications, versions, including new features, differences, etc., inside and out. In addition to the deep Hyperion Administration and Support experience, our EPM Solutions Administrators are well versed in the language of both technology and finance. They are adept at understanding company structure and communicating with all system users. And best of all, they deliver successful results with minimal oversight.

Our EPM Solutions Administrators can bring immediate relief to your under-resourced team, accommodate future needs such as providing coverage for family leave or projects such as upgrades, or take the burden of the Hyperion administration completely off your hands. We know that poorly trained administrators are more trouble than they’re worth and lack of coverage during critical times can cause situations like late closes, project delays, poor user adoption of new releases and features, etc. Our administrators have seen just about every challenge a company can face and they have solved it by applying expertise in listening and applying an unparalleled experience in technology, process, cultural awareness, and leading practices. So no matter what your situation is, we’ve got you covered with dedicated expert help.

Need Dedicated Expert Help for Your EPM Solution?

We can start working with your team within 24 to 48 hours.

Get Started
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