Support

TopDown provides the following ongoing support services—

  • Onsite and Remote Technical Support
  • Long-Term Application Support
  • Short-Term Critical Period Coverage
  • Performance Monitoring

As one of the few companies capable of providing full support for virtually any conceivable Hyperion-based schema, and because our founding members have roots going all the way back to Hyperion’s inception, we also offer support for older Hyperion systems.

Onsite and Remote Technical Support

TopDown’s commitment to your EPM/BI solutions does not end with go-live. Our Technical team’s detailed knowledge of your specific configuration will always remain as available as your needs warrant. Whether you require supplemental on-site personnel during critical periods – such as major migrations and upgrades – or constant remote oversight, you can rely on TopDown Consulting’s experience to provide back up and peace of mind.

Long-Term Application Support

Following the design and deployment of your EPM applications, TopDown can supply long-term administration services that provide both functional and technical expertise during intervals when your own administrators, or IT staff, are unavailable. Moreover, our Application Support services act as a safety net of knowledgeable personnel who are familiar with your specific configuration. These TopDown staffers are there to bridge the gap between Oracle Product Support’s general knowledge and the specifics of your environment. They are up to speed and able to immediately address your design or configuration issues.

Short-Term Critical Period Coverage

This plan gives your company continued access to TopDown’s experts that have a detailed understanding of your environment, and therefore, are able to supply supplemental administrative support for EPM applications during crucial operations such as go-live, performance tuning, major upgrades, or vacation coverage.

Performance Monitoring

TopDown can monitor and periodically tune your network and technical infrastructure to assure peak application performance. Simultaneously, TopDown transparently analyzes user behavior, making necessary adjustments to optimize the end-user experience.